AT&T is one of the iconic companies in American business. They have been in business for decades and are always relevant.

In the midst of a global pandemic, the company made nearly $46 billion. Industry experts forecast that sales will increase by roughly 1% in 2021.

The way this technology icon is perceived is not always sunshine and rainbows. The company gets mixed reviews for its products and services.

Read on to explore the best and worst reviews for AT&T. Explore topics such as AT&T customer service, stores, the internet, and more.

Internet

They are one of the most well-known internet providers in the United States. However, reviews are mixed with both positive and negative reviews.

The best reviews involve the internet’s reliability. It receives near-perfect scores for fiber optic internet service. Consumers say the network is hardly ever down and has fast download speeds.

Contract terms and conditions are the most cited complaint. Consumers do not like getting locked into a multi-year contract for services. They prefer the flexibility of a month-to-month arrangement.

StoreFront

Stores are a totally different game than the internet. Now, you are injecting people into the equation as opposed to a product review.

The store is a great place to see cell phones and other products in person. There are also employees present to help you troubleshoot technical issues.

Excessive wait times are one of the biggest complaints about the stores. Some customers report waiting longer than one hour to speak with an associate. Customer complaints frequently say that the storms are understaffed and cannot handle many customers at the same time.

Customer Service

Customer service reviews are also mixed. In general, the company has good tools in place to help its customers.

These tools include chat, phone, and social media. When a customer gets through quickly, they are typically pleased with the service.

However, many consumers report extensive delays. On the phones, they are on hold for excessive amounts of time. Others report that social media accounts are not responsive to requests for help.

AT&T Wireless

The company is also in the cell phone business. It has nearly 100 million customers in the wireless arena.

They receive great reviews for their unlimited data plan. Customers love the fact that there are no data caps. While data speed is sometimes throttled back, most customers are happy with download speeds.

On the other hand, many customers report issues with cell service. Verizon gets higher marks for call strength and dropped calls.

Recapping the Good and the Bad

Clearly, consumer reviews are mixed in each category. The truth is that you are always going to have some negative reviews. It is impossible to make every customer happy.

The proof is in the pudding for this company. They have been in business for decades providing reliably good products and services. The company would not be growing in a pandemic if this were not the case.

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