It is fairly common yet difficult to find and fix the Netflix issue. Simply put when your Netflix has encountered an error code NW 2-5, it means that your device is not connected to the internet or some other issue is preventing your system from connecting to Netflix. This error is caused by problems with your home network, with your internet, or with your device.

When you got this error, your device will generally show the following message on the screen:

Netflix has encountered an error. Retrying in XYZ seconds

Code: NW-2-5

This error typically occurs on most of the devices having the Netflix App including streaming devices, game consoles, and smart TVs. So, continue reading this useful guide to know how to fix Netflix code NW 2-5 error.

Ways to Fix the Netflix NW 2-5 Code Error

The steps may slightly differ, depending on the type of device you are using. For example, some devices will not allow you to change or verify the DNS settings. Besides, check out the following for details:

·         Press ‘TRY AGAIN’: Click on this button on the error dialog as sometimes this is something all you need to do to fix this issue

·         Restart the Device: If your system is in sleep mode, then you will need to ensure that you completely shut down the device and restart it. In some devices, you will require unplugging the device for at least 1 or more minutes after shutting down the device

·         Check the Internet Connection: Some devices come with a feature that you can use to check the internet connection. If your device has this feature, then attempt it

·         Verify the Connected Network: Are you connected to a shared network? Yes, then the chances are higher that the network administrator has disabled access to different streaming services. So, it is good to connect with the network administrator for details.

·         Restart the Home Network: Shut down the modem as well as the router if they are separate devices. Unplug the devices completely to fix the issue.

·         Verify the DNS Settings: As mentioned earlier, some devices allow and some don’t allow you to check the DNS settings. If you are not able to do so, then you should skip this step.

·         Connect with Your Internet Service Provider: If you still got NW 2-5 Netflix code error, then you should immediately contact your internet service provider as the issue may be connected with your internet.

Check if Your Network Supports Streaming

Some networks may disable streaming to save on ‘bandwidth’ or for any other reason. If you are connected through a shared network or via a larger network, then you must connect with your network administrator to find out if they have disabled the streaming or not. And if you are connected with your own home network; this particular issue does not apply to you.

How to Check if Your System is Connected or Not?

Since NW 2-5 Netflix Error is related to internet connectivity, the very first thing that you should rule out is network-related issues. However, the methods may differ from one device to another due to the troubleshooting tools. Additionally, some devices come with a tool to check the internet connectivity, then open that to know if your device/system is connected or not.

Restart Your Home Network and Device

To fix the issues like Netflix NW 2-5 code error, you will need to shut down your system/device by unplugging them from the socket. Some devices have low power or sleep mode. Therefore, it is more than important to check the device and completely turn it off.  Your home network, on the other hand, works the same way. Just turn off your router and modem by unplugging them. Once you restarted your home network and device, you will need to make sure that your device is connected to the right network.

Conclusion

Even after following these steps your Netflix has encountered an error code NW 2-5, the only option left is to connect with your internet service provider company because it may be because of the hardware issues. So, without wasting your time, you should immediately connect with your internet service provider for the right assistance and guidance.

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