Are you looking for ways to gain a competitive edge? Do you want processes and solutions in place that will help your business grow and succeed?
If so, investing in a professional service management platform may be the solution you have been searching for. This solution can reduce costs, increase productivity, and provide an array of other positive benefits.
However, as a business owner, you must think about this as an investment. You may wonder if it is one your business should make. Keep reading for some of the top reasons to consider using a service management platform for your business.
1. Increased Competitiveness
Competition drives the need for higher levels of efficiency. As a business owner, you must follow efficient and strategic methods to help reduce costs and increase revenues.
With the right platform, you can become more competitive and stand out from the other contenders in your market or industry. Read this article to find out more about a professional service manager’s role and their role in your business’s efficiency.
2. Improved Business Alignment
Most cloud service providers are no longer making products that target a business’s IT department. Instead, they are focused on meeting the needs of individual business units.
The role of IT managers is to determine if the products align with the organization’s “big picture” strategy. It is necessary to integrate them into the organization’s IT model. Unfortunately, this is not as easy as it may sound.
Your business’s strategy and the products offered change daily. If you fail to implement the right ITSM solutions, the link between your business units may be lost or non-existent.
However, with the proper solutions, business alignment can be achieved. In the long run, this can lead to increased efficiency and productivity.
3. Workload Reductions and Self-Service Solutions
Self-help allows your employees to get the solutions needed faster. This, along with the ability employees have to log requests and issues through self-service, results in fewer phone calls to the business function or service desk equivalent.
With solutions and requests being delivered automatically, it is possible to save on labor while reducing stress on service desk agents.
4. Change Management
If you are not using the cloud, your IT department has control of your information technology.
Unfortunately, departments like these find it more difficult to stay in control compared to cloud providers. IT professionals are responsible for managing change to ensure providers are working properly and smoothly.
It is also necessary for departments to find issues before they impact service delivery. Only using ITSM will allow this challenging task to be handled effectively.
5. Improved Customer Experience and Service
The customer experience is a crucial factor for any customer-facing business or organization. With service management solutions, you can meet employee expectations.
Meeting these ensures your employees can meet your customer’s expectations. This is possible thanks to knowledge availability, self-service, ease-of-use, and collaborative capabilities offered.
With a more customer-centric approach to user experience, it is possible to keep customers happy and improve their experience at every touchpoint.
6. Improved Understanding of the Needed and Provided Services
Enterprise service management does not have to be limited to change and support management. The ITIL service lifecycle can be taken and used for managing business function services.
This includes everything from service strategy to service operation and more. With this, it is possible to gain more insight into the provided services.
7. Standardization
Standardization is needed business-wide to ensure optimized processes. However, it should not stop there.
Standardization should be used for multiple purposes. Some of the ways standardization should and can be implemented across a business organization is:
- Common service model for employees
- Common look and feel
- Common way to work
It also offers the possibility of providing a single point of service. This is true regardless of the service provider.
8. Improved Accountability
Enterprise service management technology makes it easier to see and assign accountability and responsibility within business functions. It does the same thing across multiple business functions.
For example, some business solutions and services, like finding and onboarding new employees, require several business functions. These functions must work together to make sure on-time delivery is provided.
9. More Effective Communication and Improved Access to Communication Channels
Service management platforms paired with an appropriate ITSM solution provide a choice of communication and access channels. These include self-service, chat, email, telephone, and broadcast channel through the portal provided for self-service.
Alerting and escalation capabilities integrated into it are also beneficial. These help ensure no communication or ticket goes without being acted upon.
10. Increased Improvement Opportunities
With service management platforms in place, you gain increased visibility to the performance of your operation. This allows you to find or identify improvement opportunities.
The continual service improvement capabilities ensure the improvements needed are not only implemented but managed and ultimately delivered.
In most cases, these are improvements that may have been impossible without these technology solutions in place.
Finding the Right Service Management Platform
It is important to note that no two service management platforms are the same. It is up to you or a representative for your business to determine what is needed. It is this information that can help you identify the best platform for your needs.
When it comes to service management solutions, investing time and effort into finding the right and best option is essential. Doing this can provide peace of mind you will see the advantages mentioned above.
Did you find the information here insightful? Are you searching for more helpful news and information? If so, take some time to check out some of our other blogs.
